FAQs

SHIPPING

France: 5 euros (2-5 business days)

Europe: 10 euros (2-8 business days)

Rest of the World: (3-10 business days)

Orders will be shipped within 7 business days from the time of order.

TRIBE ships all over the world. For deliveries outside of the European Union area, custom fees/taxes may apply. All import duties must be paid by the recipient of the shipment. Customs policies and import duties vary from country to country, therefore TRIBE has no control over these charges. 

Please also note that customers have to take full liability for shipment costs and customs taxes, even if they end up refusing the parcel because of high import duties.

TRIBE cannot be accountable for delivery delays caused by circumstances out of the company’s control (customs delays, holidays, etc.).

RETURNS

It is possible to return or exchange one or more items within 15 days from the date of delivery of the order. Each item has to be unworn, unwashed, and still bearing all tags in the original package. If the article arrives in bad condition, we will not be able to guarantee the treatment of your request. Return shipping costs are the responsibility of the buyer.

All sales are final on products on sale, which are non-refundable and non-exchangeable.

In order to file for a return, it is necessary to inform us of your request for a return, via our customer service.

CUSTOMER SERVICE

You can reach us anytime at: contact@trustintribe.com

You can also send us a private message on Instagram by clicking here

The Contact page is also available for you to ask all your questions.