FAQ

Product Info & Sizing

True to Fit / Take next size for an oversize fit.


Washing

If you have any questions regarding a washing instruction please contact us via mail.


Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order.


Shipping confirmation

Your order will be dispatched within 7 days from the time it is placed. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. This email will include tracking info for your parcel. 


Do we ship worldwide?

Yes.


Currencies

TRIBE cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR or USD into any other currency.


Uncollected packages

Shipping costs for uncollected packages will not be paid by TRIBE.


Returning/exchanging your order

During 14 days from the delivery of your package you may request to exchange or return your order. You must return the products to TRIBE in perfect condition. The products should not have been worn, used or washed. Returns will only be accepted if the products are returned with the original packaging fully intact and the original labels still attached to each product. Returns/Exchanges should be sent to the following address:

 

TRIBE

24 RUE DE L’AVENIR

92000 NANTERRE 

FRANCE


Costs for return

TRIBE is not responsible for shipping costs that may incur regarding the return of a product. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after TRIBE receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by TRIBE.


Costs for exchanges

Once you have returned the items, TRIBE will not make any additional charges for shipping in the case of an exchange. Please note that TRIBE will not refund additional duties, taxes, or any additional charges, that may incur. During sale or promotional offers the policy explained above, will apply, except that Our Legacy Store will not accept exchanges.